|
Capital Security & Investigations offers
comprehensive mystery shopping services
to restaurant owners and retailers. CSI
can provide your business with the
ability to monitor the integrity and
quality of your associate’s service
through the eyes of your customers. |
|
|
In today’s economy, the interaction
between the customers and your wait
staff or store associate can mean the
difference between profitability and
loss. Customers will return to
businesses where they feel their
patronage was valued. CSI has assisted
many restaurants, nightclubs and retail
stores in increasing their customer
loyalty, increasing their employee
productivity and improving their
competitive positioning. CSI will
combine your specific objectives with
our skilled staff of shoppers to
customize a quality mystery-shopping
program to give you a competitive edge. |
|
|
Winning in business can require the
acquisition of competitive intelligence;
know what your competitors are going to
do before they do it with CSI’s
Competitive Intelligence Solutions.
Customer-focused companies at the top of
their industries embrace competitive
intelligence as a critical component in
identifying best practices and strategic
planning. Let CSI collect the relevant
information from your competition and
report back to you with our real time
reporting system, CSI Case Management.
Case Management allows our clients to
log into our website securely at their
convenience to review the data collected
on their competition’s service quality,
sales approaches,
cross-selling/up-selling, product
promotions, staffing levels, customer
traffic and more. |
|
|
Capital Security & Investigations can
provide the below listed service
reviews or design a service review to
accommodate each client’s
requirements. |
| |
|
|
 |
Associate, bartender or wait staff availability |
|
Customer service |
|
Willingness to assist |
|
Knowledge of product or service |
|
Sales ability |
|
Checkout, cash register transactions, tip jars |
|
Over pours |
|
Complimentary drinks being given away |
|
Signage |
|
Cleanliness |
|
Carding and underage drinking |
| |
|
|
|
| |
| CSI can
provide on-site mystery shopping and
competitive intelligence services with
video options and competitive pricing. |
| |
Contact CSI today for
a free consultation
866-524-0711
|
