Mystery Shopping Program:
Statistics show that it takes 10 times the resources to acquire a new customer than it does to keep an existing one. It's no wonder that quality customer service has become a key asset in today's fiercely competitive marketplace. It's a well-known fact that if you don't take care of your customers properly, your competitors will. Capital Security & Investigations (CSI) provides you with the ability to see your customer service through your customers eyes. Mystery shopping is an effective, reliable tool to gather information regarding actual customer service experience at the "moment of truth" when your customer interacts with your employee. Factual observational data removes the variable of subjectivity and enables a company to track customer service delivery as much as it tracks financial performance. The company can then target resources and training on weak areas to create a strategic competitive advantage.

Mystery shoppers anonymously call or visit your stores/locations and interact with service personnel. Observations are made in the areas of service time, service attitude, quality and cleanliness.

Our specialized focus has been the quick serve, restaurants and hospitality area. Some of our monitored factors of particular interest include; Employee honesty, attitude and friendliness, Service time, Food quality Location, condition, and Consistency of standards. At CSI we believe quality is the foundation and purpose of our business and look forward to meeting your needs and expectations.